If your items are eligible, your gift card will be issued within 3–5 weeks, which includes shipment, evaluation of your items, and processing of the gift card. Remix will keep you updated via email throughout the process.

To maximize the value of your gift card:

• Ensure items are in excellent condition. All items should be clean and freshly laundered.
• Avoid sending items from the banned categories list:
  • Close-to-body apparel without original tags (e.g., sleepwear, underwear, swimwear, socks, bodysuits)
  • Jewelry, formal gowns, or non-apparel items
  • Counterfeit items
  • Kids’ shoes (up to size 34) or baby clothes (up to 12 months)
  • Cosmetic bags & cases, or faux leather wallets without a brand label
• Focus on popular brands, categories, and sizes
  • Best-Selling Brands: see www.remixshop.com/de
  • Best-Selling Categories: Bags, small leather goods, shoes, T-shirts, leather jackets, sweatshirts, jeans, and dresses.
  • Best-Selling Sizes:
    - Women’s Sizes: Medium (M), Large (L) - Men’s Sizes: Large (L), Extra Large (XL and above)

Mid-priced, premium, and designer brands are eligible for a gift card. Check out www.remixshop.com/de to get a sense of the brands.

Some low-priced items are ineligible for a Gift Card because their processing costs are higher than their resale value. Don’t worry if you send us something that isn’t eligible, it can be recycled.

You will receive an email once Remix receives your bag in their processing facility and once they have reviewed your items. The customer care team is always available at de@remixshop.com to answer any questions you might have related to the Tommy Trade In service.

Tommy Trade In bags are available at the following stores: Tommy Hilfiger Munich Weinstrasse, Tommy Hilfiger Duesseldorf, Tommy Hilfiger Bonn, Tommy Hilfiger Dortmund, Tommy Hilfiger Mainz, Tommy Hilfiger Wertheim, Tommy Hilfiger Bremen, Tommy Hilfiger Montabaur, Tommy Hilfiger Berlin, Tommy Hilfiger Radolfzell.
If you're unable to visit a store, simply use any bag or box and print a free shipping label to send your items.

At this time your Tommy Hilfiger Gift Card can be redeemed online on de.tommy.com and soon in selected stores.

Tommy Hilfiger Gift Cards are nonrefundable nor redeemable for real money. These Gift Cards can only be used in Germany and can be redeemed online and soon in selected stores. For all terms and conditions that apply to the Gift Cards click here.

You’ll have 48 hours after receiving your gift card proposal to reclaim your unaccepted items. Note that you’ll need to cover the return shipment costs.

Remix is one of Europe’s largest online secondhand fashion shops. Founded in 2009, the company now operates in 9 countries and continues to grow. With the Remix Clean Out service, Remix helps people give their clothes, shoes, and accessories a second life. Remix inspires a new generation to make preloved fashion their first choice—sustainable, affordable, guilt-free, and just as exciting as buying new.

Remix’ customer care team is happy to help! Contact them at de@remixshop.com for any additional queries about the Tommy Trade In service. If you have any questions about the Gift Card, you can reach out in German to contact.de@service.tommy.com or in English to contact.de-en@service.tommy.com.